FAQ
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Who are we? Are we a scam?
We are a professional football jersey supplier with many years of experience in the industry.
All products shown on our website are in stock and sourced directly from the same manufacturing partners used by major suppliers. You can place your order with confidence.
For more information about our company, please visit our About Us page.
Why are your prices so low? Is the quality guaranteed?
We operate as a direct-to-consumer supplier, which means there are no middlemen involved.
This allows us to offer highly competitive prices while maintaining consistent product quality through our established manufacturing network.
What is your return and after-sales policy?
In principle, we accept returns and exchanges for replacement items.
However, due to high international shipping costs, we generally recommend customers contact us first before returning any item.
If your jersey has a genuine quality issue, we will offer a reasonable solution or compensation.
For any support, please contact our customer service team via the Contact Us page.
How can I track my order?
- Once your order has been shipped and scanned by the courier, you will receive a confirmation email containing your tracking number.
- You can also click “Track Order” in the top navigation menu of our website.
- Enter your tracking number to view real-time shipping updates.
How do I leave custom name and number details?
When placing your order, please enter your required name and number in the “Special Instructions (optional)” field at checkout.
This ensures we can customise your jersey before dispatch.
If no details are provided, the jersey will be shipped without personalisation.
Shipping Costs
- UK orders: Free shipping on orders of 2 or more items. Orders under 2 items: $7 shipping fee
- EU countries: Free shipping on orders of 3 or more items. Orders under the threshold: $8 shipping fee
Delivery Time
Total Delivery Time = Processing Time + Shipping Time
- Processing time: 3–7 business days
- Shipping time:
- UK / Germany / France / Italy / Canada / Australia / Mexico: 10–18 business days
- Other countries: 20–30 business days
Please note that delivery times may occasionally be affected by local carrier conditions or customs delays. We appreciate your patience.
Payment Methods
We accept the following secure payment methods:
- PayPal
- Credit Card
- Debit Card
You may choose any of the above during checkout.
How to contact us?
- Click the WhatsApp icon on our website to contact us directly
- Email us at: support@eaglestoreeu.com
